Privacy Policy

Nisarga Information Technology Solutions Pvt. Ltd. (“Nisarga”, “we”, “us”, or “our”) operates the website www.nisargaits.com. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website or engage with our services.

1. Information We Collect

1.1 Information You Provide

• Name, email address, phone number, and company name when you submit an enquiry or request a quote.
• Correspondence you send us via email or contact forms.

1.2 Automatically Collected Information

• IP address, browser type, device type, and operating system.
• Pages visited, referring URLs, and time spent on pages.
• Cookies and similar tracking technologies (see Section 5).

2. How We Use Your Information

We use collected information to:

• Respond to enquiries, provide quotations, and process orders.
• Deliver after-sales support and warranty services.
• Send product updates, newsletters, and promotional offers (with your consent, and you may opt out at any time).
• Improve our website, products, and services.
• Comply with applicable Indian laws and regulations.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share it with:

• Authorised partners: Ricoh (PFU), Kodak Alaris, and other scanner brand principals solely to fulfil warranties or service requests.
• Service providers: Third-party vendors (hosting, email delivery, analytics) under confidentiality obligations.
• Legal requirements: Where required by Indian law, court order, or government authority.

4. Data Retention

We retain personal data for as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce agreements — generally no longer than seven (7) years from the date of the last transaction or interaction.

5. Cookies

Our website uses essential cookies required for basic functionality (e.g., session management) and analytics cookies (e.g., Google Analytics) to understand how visitors use the site. You may disable non-essential cookies in your browser settings; however, this may affect some features.

6. Security

We implement industry-standard security measures — including TLS encryption, access controls, and secure hosting — to protect your personal data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023 (India), you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request erasure of your data where no legal obligation requires us to retain it.
• Withdraw consent for processing at any time.
• Nominate a person to exercise your rights on your behalf.

To exercise any of these rights, contact our Data Grievance Officer at mail@nisargaits.com.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., brand principals, logistics partners). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

For any privacy-related questions or to exercise your rights, please contact: